KACE® Cloud Mobile Device Manager

Release Notes

September 2021

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud Mobile Device Manager allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains several new features and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New feature in KACE Cloud MDM:

  • New reporting entity sets. KACE Cloud MDM includes several entity sets, each containing a unique set of data elements that you can display in your report. This release includes three new entity sets:
    • Labels. Contains information about labels, such as the label name, description, and an indicator of whether the label is a Smart Label.
    • Policies. Specifies policy-related details, such as the policy name, notes, the last time the policy is pushed, its priority, and indicators specifying whether the policy is active, or if it is set as a default policy.
    • Subscriptions. Includes details like the subscription type, the number of licenses associated with the subscription, the device type, its support level, the start and end dates, and whether the subscription expired.

For complete information about this feature, visit the KACE Cloud Mobile Device Manager Help Center.

See also:

Resolved issues

The following issues are addressed in this release.

Table 1: General resolved issues

Resolved Issue Issue ID
Custom Policies were sent to non-Windows devices. 5399
Users were showing an incorrect policy state. 5397

Known issues

The following issue is known to exist at the time of release.

Table 2: General known issues

Known Issue Issue ID
Occasionally the policy details for a device may show success even if the entity in question did not successfully install. 3286

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud MDM. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - September 2021